Refunds, returns, and exchanges

 Made-to-Order Policy

All of our products are handcrafted to order, which means each piece is custom-made with care and attention. Because of this, we do not accept change-of-mind returns once production has started.

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Returns for Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 7 days of receiving your order. We’ll happily repair, replace, or refund the item as required.

To help us resolve the issue quickly, please email us at [your email] with:

• Your order number

• A clear description of the issue

• Photos of the product and any packaging damage

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 Change of Mind

Due to the custom and made-to-order nature of our products, we cannot accept returns or offer refunds for change of mind, incorrect measurements, or incorrect selection.

Please double-check all measurements and order details before confirming your purchase.

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 Return Shipping

If a return is approved due to damage or defect, we’ll cover return shipping. For all other cases (if applicable), the customer is responsible for return postage.

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Questions?

If you’re unsure about any part of your order or need help before purchasing, feel free to reach out — we’re happy to help!